Faq's
❓ Frequently Asked Questions (FAQs)
Welcome to our FAQ section! Find quick answers to common questions about shopping at Donvalor.
📦 Orders & Shipping
Q: How long does it take to receive my order?
A: We usually process and ship all orders within 1–3 business days. Delivery times vary by location but typically range from 3–7 business days after dispatch.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS. You can also contact us at info.donvalor@gmail.com for updates.
Q: Do you offer international shipping?
A: Currently, we ship only within India. Stay tuned — international shipping may be added soon!
👕 Products & Sizing
Q: How do I know what size to order?
A: Each product page includes a detailed size chart. If you're still unsure, feel free to message us for help choosing the right fit.
Q: Are your products unisex?
A: Many of our designs are gender-neutral and made for anyone who wants to rock the Donvalor look!
🔁 Returns & Exchanges
Q: What is your return/exchange policy?
A: We offer easy exchanges on size-related issues within 7 days of delivery. Items must be unused and in original condition.
Q: How do I request a return or exchange?
A: Email us at info.donvalor@gmail.com or call/WhatsApp us at +91 75758 00971 with your order details.
💳 Payments
Q: What payment methods do you accept?
A: We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) for most orders.
Q: Is COD available for all orders?
A: Yes, COD is available across India, but some remote areas may not be eligible.
📞 Contact & Support
Q: How do I contact Donvalor?
A:
📧 Email: info.donvalor@gmail.com
📞 Phone/WhatsApp: +91 75758 00971
📍 Address: 12, A Balmukund Society 1, Kargil Chowk, Punagam, Surat, Gujarat – 395006
Still have questions?
👉 Use our Contact Us page or reach out directly — we’re here to help!